What is Operations Management ..............................................................................................
Why Study Operations Management .........................................................................................
What Business Trends are Impacting Operations Management.............................................
What Do Operations Managers Do ..........................................................................................
Career Opportunities in Operations Management....................................................................
What Value-Added Activities are Performed..............................................................................
How does Operations Management Fit into the Organization................................................
What is the Scope of Operations Management Functions.......................................................
Operations Management – Changing Perspectives .................................................................
Operations Management and Business Strategy .....................................................................
Contributing Role of Operations Management to Strategy ......................................................
Ten Strategic Operations Management Decisions ...................................................................
Managing Operations Concepts Self-Assessment....................................................................
Managing Operations Terms Matching Exercise ......................................................................
Plot a Process’s Output Quality ..................................................................................................
Populate a Gantt Chart ...............................................................................................................
Review, Terms, Discussion Questions, Exercises .....................................................................
Terms Check ................................................................................................................................
Performance Check – Answers and Test Documents ..............................................................
Discussion Questions .................................................................................................................
Suggested Additional Readings .................................................................................................