What is Operations Management .............................................................................................. 

Why Study Operations Management ......................................................................................... 

What Business Trends are Impacting Operations Management............................................. 

What Do Operations Managers Do ..........................................................................................

Career Opportunities in Operations Management.................................................................... 

What Value-Added Activities are Performed.............................................................................. 

How does Operations Management Fit into the Organization................................................

What is the Scope of Operations Management Functions....................................................... 

Operations Management – Changing Perspectives ................................................................. 

Operations Management and Business Strategy ..................................................................... 

Contributing Role of Operations Management to Strategy ...................................................... 

Ten Strategic Operations Management Decisions ................................................................... 

Managing Operations Concepts Self-Assessment.................................................................... 

Managing Operations Terms Matching Exercise ...................................................................... 

Plot a Process’s Output Quality .................................................................................................. 

Populate a Gantt Chart ............................................................................................................... 

Review, Terms, Discussion Questions, Exercises ..................................................................... 

Terms Check ................................................................................................................................ 

Performance Check – Answers and Test Documents .............................................................. 

Discussion Questions ................................................................................................................. 

Suggested Additional Readings .................................................................................................